Refund Policy

At EaseMyLiving, we are committed to protecting the privacy and security of our users' personal information. This policy sets out how we collect, use, and disclose your information when processing payment refunds.

1 Payment Failure Refunds

In the event of a payment failure, we will refund the debited amount to your account within 7 working days. Refunds are processed to the same payment method used for the original transaction.

2 Booking Cancellation Policy

Bookings cannot be cancelled after 12 hours from the time of booking. If you cancel within 12 hours, you are eligible for a refund of 95% of the total amount paid.

3 Information We Collect

When processing refunds, we may collect the following:

• Your name, email address, and phone number
• Payment details including card number, expiry date, and security code
• Your transaction history including purchases, refunds, and support interactions

4 How We Use Your Information

• To process your refund request
• To verify your identity and prevent fraud
• To communicate with you about your refund and support inquiries
• To comply with legal and regulatory requirements
• To improve our products and services through research and analytics

5 Disclosure of Information

We may share your information with:

• Our payment processing partners
• Our customer support service providers
• Our legal and regulatory advisors
• Authorities where required by law or to protect user safety

6 Security & Retention

We use industry-standard encryption to secure your payment information and restrict access to authorised personnel only. Your data is retained only as long as necessary to fulfil the purposes for which it was collected, after which it is securely deleted or anonymised.

7 Your Rights & Choices

You have the right to access, correct, or delete your personal information at any time, and to withdraw consent for any marketing communications you previously agreed to receive.

8 Policy Updates

We may update this policy from time to time. Changes will be posted on this page with the effective date. We encourage you to review it periodically.

9 Contact Us

For any questions or concerns about this policy or your personal information, please reach out to us.