At EaseMyLiving, we are committed to protecting the privacy and security of our users' personal information. This privacy policy sets out how we collect, use, and disclose your personal information when processing payment refunds.
In the event of a payment failure, we will refund the amount debited to your account within 7 working days. We will process the refund to the same payment method used for the original transaction.
Bookings cannot be cancelled after 12 hours from the time of booking. If you cancel your booking within 12 hours, you will be eligible for a refund of 95% of the total amount paid.
When processing payment refunds, we may collect the following personal information:
Your name and contact information, including email address and phone number
Your payment details, including credit card number, expiration date, and security code
Your transaction history with EaseMyLiving, including purchase history, refund history, and any related customer support interactions
How We Use Your Information
We use the personal information collected during payment refunds for the following purposes:
We may disclose your personal information to the following third parties for the purposes described above:
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard encryption technologies to secure your payment information, and we limit access to your personal information to only those employees, contractors, and agents who need to know the information to perform their job responsibilities.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as well as any legal or regulatory requirements. We will securely delete or anonymize your personal information when it is no longer needed for these purposes.
You have the right to access, correct, or delete your personal information at any time. You may also object to the processing of your personal information or withdraw your consent for any marketing communications you have previously agreed to receive.
If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us at privacy@easemyliving.com.
We may update this privacy policy from time to time. Any changes will be posted on this page, along with the effective date of the new policy. We encourage you to review this privacy policy periodically to stay informed about our privacy practices.